Privacy

Last updated November 15, 2026

This page says what TorchHive keeps about you, why, and how to have it removed. We do not sell your information, and we do not show ads.

If you make an account

Your email address. It is how you sign in and where alerts go. It is never shown to other visitors.
Your username. You pick it. It is shown beside your comments and your messages in the live chat.
If you make a creator page, the name, description and channel links you give are public once the page is approved. Who follows a page is not shown, only how many.
If you bid on a creator's page, that creator sees the job you described, and if you win they are shown your email address so they can reach you about it.
If you are a creator being paid, Stripe collects your identity and bank details on its own pages. We keep only Stripe's reference for your payout account.
What you write. Comments on open jobs and messages in the live chat are public, under your username.
No password. You sign in with a link we email you, or with Google.
If you sign in with Google, Google tells us your email address and its ID number for your account. We ask Google for nothing else, and we cannot see your Google password, contacts, or files.

If you bid or add money to a job

The name you put on the board and the amount are public.
The job you describe stays private until the video, unless you chose to make it an open job. Open jobs are public.
Your email address is kept so we can reach you about your bid. It is never shown.
Your card goes straight from your browser to Stripe, the card processor. We never see or store the card number. We keep Stripe's reference for the hold or charge.

If you turn on alerts

Email alerts go to your account's email address. Every alert has a link that turns them off.
Notifications on a device work through your browser's own notification service. We keep the address that service gives us for your device, and nothing else about the device. Turning notifications off, or signing out, removes it.

When you visit

We count visits ourselves: which page, roughly where from (city, from your network address), what kind of device, and which buttons were pressed. This uses no cookies and no advertising trackers.
Your network address is kept for 30 days, to tell visits apart and to spot abuse. Visit counts are kept for about 13 months.
Cloudflare, which hosts the site, also counts page views for us without cookies.
Your browser keeps a few things on your own device so the site remembers you: that you are signed in, the name and email you last typed into the bid form, a private handle for each bid you placed, and your sound setting.

Who else handles your information

Only the services that make the site work, and only for that purpose:

Cloudflare, which runs the site and stores its data
Stripe, for card holds and payments
Resend, which sends our emails
Google, if you choose to sign in with Google
YouTube, whose player shows the live stream when there is one
Your browser's notification service (run by Google, Apple, Mozilla or Microsoft), if you turn on notifications

Seeing, changing or removing your information

You can change your username and alert settings in your account, and delete your account there with the Delete my account button. To see what we hold about you, or to have it removed for you, email hello@torchhive.com from the address on your account. Records of payments are kept as long as tax and card rules require.

Changes and questions

If this page changes, the date at the top changes with it. Questions go to hello@torchhive.com.

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